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Zendesk logo
Intercom logo

Connect Zendesk to Intercom

Automate workflows and sync data between Zendesk and Intercom with AI-powered automation

5-minute setup
Enterprise secure
No coding required

Why Connect Zendesk & Intercom?

Intelligent Automation Workflows

Leverage 1 available triggers from Zendesk to execute 6 targeted actions in Intercom automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps Zendesk and Intercom perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between Zendesk and Intercom for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

Zendesk logo

Zendesk

Triggers (1)

New ticket in view

Triggers when a new ticket is created in a view

polling

Actions (1)

Custom API Call

Send a custom API call to a specific endpoint

Auth Required
Intercom logo

Intercom

Triggers (1)

Note added to conversation

Triggers when a note is added to a conversation

app_webhook

Actions (6)

Send Message

Send a message to a contact (only allowed by admins)

Auth Required
Create Contact

Create a contact (ie. user or lead)

Auth Required
Custom API Call

Make a custom API call to a specific endpoint

Auth Required
Reply to conversation

Reply (as an admin) to a conversation with a contact

Auth Required
Add note to conversation

Add a note (for other admins) to an existing conversation

Auth Required
Get or Create Contact

Get or create a contact (ie. user or lead) if it isn't found

Auth Required

Integration Features

Real-time data synchronization
Bi-directional sync capabilities
Custom field mapping
Advanced filtering options
Error handling & retry logic
Activity monitoring & logs

Popular Workflows

When Zendesk trigger → Create/Update in Intercom

Most Popular
ZendeskZendesk

New ticket in view

IntercomIntercom

Send Message

When Intercom trigger → Update Zendesk

Bi-directional
IntercomIntercom

Note added to conversation

ZendeskZendesk

Custom API Call

How It Works

1

Connect Apps

Authenticate your Zendesk and Intercom accounts

2

Map Fields

Choose which data fields to sync between apps

3

Set Triggers

Define when and how data should be synchronized

Automate

Sit back and let AI handle the automation

Frequently Asked Questions

Integration Benefits

Real-time Data Sync

Automatic synchronization between Zendesk and Intercom with 2 available triggers for instant updates.

Automated Actions

Execute 7 different actions automatically across both platforms without manual intervention.

Enterprise Security

Industry-standard encryption, OAuth 2.0 authentication, and SOC 2 compliance for secure data transfer.

Quick Setup

Connect Zendesk and Intercom in minutes with our guided setup wizard and pre-configured templates.

Custom Field Mapping

Map any field between Zendesk and Intercom with intelligent suggestions and validation.

Error Handling

Automatic retry logic, detailed error logs, and smart notifications keep your integration running smoothly.

Ready to Connect Zendesk & Intercom?

Join thousands of users automating their workflows with Mazaal AI