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Connect Zendesk to Zoom

Automate workflows and sync data between Zendesk and Zoom with AI-powered automation

5-minute setup
Enterprise secure
No coding required

Why Connect Zendesk & Zoom?

Intelligent Automation Workflows

Leverage 10 available triggers from Zendesk to execute 24 targeted actions in Zoom automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps Zendesk and Zoom perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between Zendesk and Zoom for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

Zendesk logo

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling
New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

polling
New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling
New Ticket (Instant)

Emit new event when a ticket is created

webhook
New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook
New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook
Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook
Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

webhook
Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook
Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search Macros

Search for macros by name. See the documentation.

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation.

Set Custom Ticket Fields

Sets one or more custom field values on a ticket. See the documentation.

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Zoom

Triggers (12)

Meeting Created (Instant)

Emit new event each time a meeting is created where you're the host

webhook
Meeting Started (Instant)

Emit new event each time a meeting starts where you're the host

webhook
Recording Completed (Instant)

Emit new event each time a new recording completes for a meeting or webinar where you're the host

webhook
Meeting Ended (Instant)

Emit new event each time a meeting ends where you're the host

webhook
Meeting Updated (Instant)

Emit new event each time a meeting is updated where you're the host

webhook
Webinar Started (Instant)

Emit new event each time a webinar starts where you're the host

webhook
Webinar Created (Instant)

Emit new event each time a webinar is created where you're the host

webhook
Custom Events (Instant)

Emit new events tied to your Zoom user or resources you own

webhook
Meeting Deleted (Instant)

Emit new event each time a meeting is deleted where you're the host

webhook
New Recording Transcript Completed (Instant)

Emit new event each time a recording transcript is completed

webhook
Webinar Deleted (Instant)

Emit new event each time a webinar is deleted where you're the host

webhook
Webinar Ended (Instant)

Emit new event each time a webinar ends where you're the host

webhook

Actions (24)

Add Meeting Registrant

Registers a participant or multiple participants for a meeting. See the documentation

Add Webinar Registrant

Registers a participant for a webinar. See the docs here.

Create Meeting

Creates a meeting for a user. A maximum of 100 meetings can be created for a user in a day.

Create User

Creates a new user in your account.

Delete Meeting

Delete a meeting. See the documentation

Delete User

Disassociates (unlinks) a user from the associated account or permanently deletes a user.

Get Current User

Returns the authenticated Zoom user's ID, name, email, account ID, and timezone. Call this first when the user says 'my meetings', 'my recordings', or needs their Zoom identity. Use id with **Create Meeting**, account_id to scope queries, and email to match participants in **List Past Meeting Participants**. See the documentation.

Get Meeting Details

Retrieves the details of a meeting.

Get Meeting Recordings

Get the recordings of a meeting. See the documentation

Get Meeting Summary

Retrieve the summary of a meeting or webinar. See the documentation

Get Meeting Transcript

Get the transcript of a past meeting. Fetches the VTT file server-side using your OAuth token and returns speaker-attributed plain text alongside the original authenticated URL. See the documentation

Get Webinar Details

Gets details of a scheduled webinar. See the docs here.

List All Recordings

List all cloud recordings for a user. See the documentation

List Call Recordings

Get your account's call recordings. See the documentation

List Channels

List a user's chat channels.

List Meetings

List meetings for a user. See the documentation

List Past Meeting Participants

Retrieve information on participants from a past meeting. See the docs here.

List Past Webinar Q&A

The feature for Webinars allows attendees to ask questions during the Webinar and for the panelists, co-hosts and host to answer their questions. Use this API to list Q&A of a specific Webinar.

List User's Call Logs

Gets a user's Zoom phone call logs. See the documentation

List Webinar Participants Report

Retrieves detailed report on each webinar attendee. You can get webinar participant reports for the last 6 months. See the docs here.

Send Chat Message

Send chat messages on Zoom to either an individual user who is in your contact list or to a of which you are a member.

Update Meeting

Updates an existing Zoom meeting

Update Webinar

Update a webinar's topic, start time, or other settings

View User

View your user information

Integration Features

Real-time data synchronization
Bi-directional sync capabilities
Custom field mapping
Advanced filtering options
Error handling & retry logic
Activity monitoring & logs

Popular Workflows

When Zendesk trigger → Create/Update in Zoom

Most Popular
ZendeskZendesk

Locale Updated

ZoomZoom

Add Meeting Registrant

When Zoom trigger → Update Zendesk

Bi-directional
ZoomZoom

Meeting Created (Instant)

ZendeskZendesk

Add Ticket Tags

How It Works

1

Connect Apps

Authenticate your Zendesk and Zoom accounts

2

Map Fields

Choose which data fields to sync between apps

3

Set Triggers

Define when and how data should be synchronized

Automate

Sit back and let AI handle the automation

Frequently Asked Questions

Integration Benefits

Real-time Data Sync

Automatic synchronization between Zendesk and Zoom with 22 public triggers available for instant updates.

Automated Actions

Execute 48 public actions automatically across both platforms without manual intervention.

Enterprise Security

Industry-standard encryption, OAuth 2.0 authentication, and SOC 2 compliance for secure data transfer.

Quick Setup

Connect Zendesk and Zoom in minutes with our guided setup wizard and pre-configured templates.

Custom Field Mapping

Map any field between Zendesk and Zoom with intelligent suggestions and validation.

Error Handling

Automatic retry logic, detailed error logs, and smart notifications keep your integration running smoothly.

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Reverse Integration Available

Also connect Zoom to Zendesk for bidirectional automation

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All Zendesk Integrations

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All Zoom Integrations

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